Need to get in touch?
If you’re looking to connect with us directly, please choose from the following options.
Looking for some specific product or service related information? Visit our FAQ library to find answers to the questions most commonly asked by our members.
By Phone
We have staff available to answer phone calls 24/7/365. Calls coming in after hours will be handled by our after-hour team. They have full access to information on products and services as well as special promotions and offers.
Our MIT FCU Call Center Representatives are available during regular business hours: Monday-Friday, 8 am – 4pm ET - 617.253.2845 or toll-free 855.MIT.CU4U (855.648.2848).
The directory below provides information on specific departments and branches.
By Email
Contact us directly at info@mitfcu.mit.edu, or use the form below. We will respond by the next business day. Email is not secure, DO NOT INCLUDE any confidential information (such as account numbers or Social Security Number) in your message.
By Mail
MIT Federal Credit Union
70 Westview Street
Lexington, MA 02421
Helpful Phone Numbers
| Branches and Member Services | |||
|---|---|---|---|
| Department | Phone/Email | Fax | After Hours/Weekends |
| Bill Payment Service & Customer Service | 617-253-2845 | ||
| Consumer & Home Equity Center | 617-253-2845 | 781-205-4685 | 855-648-2848 |
| Mortgage Origination Center | 866-265-1121 | ||
| Mortgage Servicing Center | mtgservicing@mitfcu.mit.edu | 781-205-4686 | |
| Lincoln Laboratory Branch (Restricted Access) | 617-253-2845 | 781-205-4880 | |
| Technology Square Branch | 617-253-2845 | 781-205-4880 | |
| Student Center Branch | 617-253-2845 | 781-205-4880 | |
| ATM, Debit and Credit Cards | |||
| Activate A Debit/ATM Card | 800-992-3808 | ||
|
Fraud Unit For Debit/ATM Cards (If debit/ATM is temporarily blocked) |
833-337-6075 | ||
|
International Fraud Unit For Debit/ATM Cards (If debit/ATM card is temporarily blocked) |
614-564-5105 | ||
| Lost Or Stolen Debit/ATM Cards | 833-337-6075 | ||
| For ALL Visa Inquiries- Elan Financial Services | 800-558-3424 | ||
Email Us