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MIT Federal Credit Union Career Opportunities

Job Openings: Member Service Specialist I

Announcement Number:Job Number: 20020
Announcement Date:October 14, 2021
Location of Position:Branches/Operations Center Lexington
Salary:TBD
Days:Various shifts available
Hours:7.5 hour/day hybrid

Duties:

POSITION SUMMARY

The Member  Service Specialist  position  is a  first  point  of  member  contact  for  branch,  online or  Contact  Center. The candidate  offers member  information,  assistance and  solutions  addressing  financial  needs and  challenges  via email,  phone  or  in person.   .   This  role  also requires    good  communication skills  but  also patience  to resolve member  issues. Candidate  must  be  fully  versed  in all  of  our  products  and services  and able  to  cross

PRIMARY DUTIES AND RESPONSIBILITIES:

Responsible  for  knowledge  and expertise  in utilizing member  interface  technology, electronic  delivery systems and  numerous software applications used  by  the  Credit Union

Process member  transactions  by electronic  delivery  systems

Assists/Advises  members  regarding  questions  on  new  accounts  or  loan products  in person or  by electronic delivery systems  (including  additions  or  changes  in  member  accounts).   

Cross  sells by  identifying  sales  opportunities and  follows referral  procedures

Open new accounts  and  order  related  products such  as  debit  cards,  ATM cards,  and  checks

Responds to  member  inquiries  to  identify issues  and needs  and propose  solutions  in a  courteous,  timely manner.

Projects  a  positive  and highly professional  image  of  the  Credit  Union  by providing high  quality  member service

Protects  the  confidentiality  of  all  financial  data  relating  to  bank  operations  and  its  members.

Implements  and  complies  with  credit  union policy and procedure

Researches  account  information  to  resolve  general  member  inquiries

Provides  coverage  to  other  member  service branches/departments  as necessary

ATM/Debit Card  POS  increases and  PIN  resets.   Order  reorder  and  access fraud  dispute

Participates  in  annual  Student  Drives  and mini-Membership  Drives

Achieves  established goals,  both  individual  and departmental

Handles daily  account  maintenance and  other  services  issues  as necessary

Keeps current  on changes  in technology, electronic  and alternative  delivery  methods

Accept member loan  applications  and cross  sell  ancillary product  and  submission  of  application.

Originate  and process  consumer, home  equity and Visa  applications  including  submitting  applications running  credit  reports.;   

Open IRA accounts  and accept  annual  contributions. \

Serves  as internal  and  external  support  for  the  credit  union’s  online  questions,  bill  payment  and mobile banking.

Initiate  wire  transfers  (domestic  and  international)  for  members

Assist  with onboarding  of  new  employees

Product ordering, scanning of document and member records, GL and check reconciliations, process payments, travel alerts, address changes, ATM/Debit Card POS increases and PIN resets 

Requirements:

  • Complete and pass all product and services certifications
  • Strong communication and interpersonal skills 
  • Excellent member (customer) and quality service skills
  • Detail oriented 
  • Accurate typing skills, mathematical ability
  • Good working knowledge of PC’s and familiarity with MicroSoft software
  • Familiarity with office equipment preferred
  • Comfortable providing customer service in a virtual environment
  • Ability to build relationships and strong alliances across the organization
  • Keeps current on changes in technology, electronic and alternative delivery methods
  • Proficient verbal and written communication skills 

CHARACTERISTICS AND BEHAVIORAL STANDARDS

Project a positive image for Credit Union. Display professional behavior, attitude, appearance and dress 

Complies with all policies and procedures of MIT and MIT Federal Credit Union 

EDUCATION/EXPERIENCE REQUIREMENTS 

  • Minimum of one-year (1) experience required (financial services preferred).
  • Cash handling, credit card transactions, balancing all preferred. One or more (1+) years preferred 
  • High school diploma or equivalent certificate of education required
  • U.S citizenship and CBI is required to work at Lincoln Lexington Branch.   

SUPERVISION RECEIVED

  • Receive direct supervision from Manager
  • Receive indirect supervision or verbal instruction from the Manager, Sr. Vice President, Member Services   

SUPERVISION EXERCISED

  • None 

Misc Comments:

Note: The items contained in this job description are not exhaustive. They may be supplemented as necessary at any time.


How to Apply

To apply for a position with the credit union, please visit the MIT job search site and enter the "Job Number" in the Job ID field.

  • Click "Apply Now" and follow the instructions provided.

All applications must go through the MIT HR system. 


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