How do I make a payment on my Visa account?
You can make payments at a branch, online, through our call center, or by mail. Please mail your payment to MITFCU, PO Box 9217, Des Moines, IA 50306-9217.
How do I dispute an item on my Visa bill?
All disputes must be sent in writing to Customer Service, PO BOX 9217, Des Moines, IA 50306-9217. The credit card provider must hear from you no later than 60 days after the first bill on which the error or problem occurred was sent. Please include the following information on the dispute form:
- Your name and account number
- Dollar amount of suspected error
- Description of the error and, if possible, an explanation of why you believe the error occurred
What is Verified by Visa and how do I register?
Verified by Visa is another layer of security Visa offers its members for online purchases. Please visit our Verified by Visa site to register and for more information.
How can I get my credit limit increased?
If you are seeking a credit limit increase, please call 617-253-2845 or toll-free at 855-648-2848 or apply online.
You will receive an email notification on the status of your increase request the following business day.
How do I make a cash advance?
There are two convenient ways to get cash from your credit card. You can call 866-800-3148 to request a PIN and make withdrawals from any ATM or visit a financial institution that accepts Visa.
How do I activate my Visa Card?
When you receive your card, please call 888-691-8661 from the phone number you have with us on file. Once your card is activated, you can enroll in MyCardInfo for full online access.
How do I find out the balance or available credit on my Visa account?
This information is available 24/7 online at mitfcu.mycardinfo.com or by calling toll free 866-570-1238.