MITFCU Mobile: Device Specific Q&A

Android Devices
How do I access MITFCU Mobile on my Android Device?
First, please ensure that your Android Device has an Internet connection via a wireless service provider. Once you verify that you can connect to the Internet, you can access MITFCU Mobile by simply entering the following URL in your browser: https://www.mitfcu-online.org


Blackberry Phones
How do I access MITFCU Mobile on my Blackberry Cell Phone?
You must ensure that you have a browser installed on your Blackberry Device. If you are not sure if your Blackberry Device has a browser installed, please check with your wireless service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: https://www.mitfcu-online.org

Why am I unable to log in using my Blackberry phone?
Please check the setting on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

When I attempt to go to https://www.mitfcu-online.org. I get an error message.
You may get the message "Access Denied: Insecure SSL Request" when clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are not trusted or expired.
Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

If you receive these messages, change your Blackberry Options setting as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

 
 iPhone
How do I access MITFCU Mobile on my iPhone?
First, please ensure that your iPhone has an Internet connection via a wireless service provider. Once you verify that you can connect to the Internet, you can access MITFCU Mobile by simply entering the following URL in your browser: https://www.mitfcu-online.org


Palm Handhelds
How do I access MITFCU Mobile on my Palm Device?
First, please ensure that your Palm Device has an Internet connection via a wireless service provider. Once you verify that you can connect to the Internet, you can access MITFCU Mobile by simply entering the following URL in your browser: https://www.mitfcu-online.org


Pocket PC Devices
I am able to view the homepage of MITFCU Mobile on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure website from Windows CE, you may receive the following error message: Unable to establish secure connection.

Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"

To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, click here to view the Microsoft Website. Download the needed file, and then synchronize your pocket PC.


Windows Mobile Devices
How do I access MITFCU Mobile on my Windows Mobile Device?
First, please ensure that your Windows Mobile Device has an Internet connection via a wireless service provider. Once you verify that you can connect to the Internet, you can access MITFCU Mobile by simply entering the following URL in your browser: https://www.mitfcu-online.org


Mobile Phones
I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn't it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Why can't I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

How do I know if my phone is web-enabled?
If you have a Browser or Wireless Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.